Article sections
Software Downloads
The latest software version for your Logicube product is listed below. We provide frequent software updates to add features and improve performance. ZXi-10G software can be updated directly from ZXi-10G via an internet connection or via a USB drive. Please refer to the ZXi-10G users manual, the software update instructions or the readme.txt on this page or contact Logicube support for instructions.
IMPORTANT NOTES:
Before updating the software, check the “BuildDate” of the software currently installed on your ZXi-10G. To find this information, go to the ZXi-10G STATISTICS screen then go to the ABOUT ZXI-10G tab.
ZXi-10G units with a serial number 181320 and above do not require a System Recovery.
If the “BuildDate” is 2023 or older: You must perform a System Recovery before the software update (From Network or From USB Drive). Download and read the “ZXi-10G SW Update Instructions” for step-by-step instructions.
If the “BuildDate” is 2024 or newer: You may proceed with a software update (From Network or From USB Drive) without performing a System Recovery.
If you need assistance in updating the software on your Logicube product please contact our technical support department at techsupport@logicube.com or 818-700-8488.
Product Documentation
The latest product documentation for your Logicube product is listed below. This includes product manuals, technical or application notes, and other documentation to assist you while using your device. Click on any title to download the document as a PDF. If you need assistance in downloading or any questions regarding these documents please contact our technical support department at techsupport@logicube.com or 818-700-8488.
Product FAQ
Q. Why are SAS drives not being detected?
A. A SAS Option must be installed to activate SAS support. Please contact Logicube Sales to purchase this option.
Q. Why are FireWire drives not being detected?
A. The FireWire Option must be installed to activate the FireWire ports. Please contact Logicube Sales to purchase this option.
Q. How many concurrent tasks can the SuperSonix-NG run?
A. The SuperSonix-NG can run up to 5 concurrent tasks.
Q. Can the SuperSonix-NG cone Linux partitions?
A. Yes. SuperSonix-NG can clone Linux partitions using Mirror or Clever clone.
Q. Can the SuperSonix-NG image a Hierarchical File System (HFS)?
A. Yes, SuperSonix-NG can image HFS using Mirror clone.
Q. Can the SuperSonix-NG clone to smaller capacity Target drives?
A. Yes. For details on how to clone to smaller capacity Target drives, see Section 4.0.1.
Q. How does the SuperSonix-NG handle bad sectors on the Master drive?
A. SuperSonix-NG will retry the bad sector 7 times. After the 7th attempt, if the sector still cannot be read, it will skip that sector and list the sector in the log file.
Q. What operating system does SuperSonix-NG use?
A. SuperSonix-NG uses a Linux-based operating system. A Linux-based operating system provides increased stability and security over Windows-based systems.
Q. What file format does SuperSonix-NG use when formatting target drives?
A. SuperSonix-NG can format target drives using the NT File System (NTFS) or EXT4 file system.
Q. Does cloning performance slow down when multiple drives are imaged at the same time?
A. Performance is limited by the slowest drive in the configuration, however, there should not be any significant speed penalty when imaging multiple drives.
Q. Does the SuperSonix-NG provide log files?
A. Yes, each operation/task produces a log file. The log file is viewable on the SuperSonix-NG screen (or remotely on a PC) in an HTML format. The log files can be exported to a thumb drive (the SuperSonix-NG will export in XML, HTML and PDF). XML log files can be customized using XML editors. The log files are stored on the internal hard drive within SuperSonix-NG and are accessible by pressing the log file icon from the left-side navigation bar on the SuperSonix-NG screen.
Q. If I am imaging to or from USB enclosures, will the SuperSonix-NG’s USB ports power my devices, or will an additional power source be required?
A. Each of the SuperSonix-NG’s USB ports meets the standard specification of up to 5V of power. If your USB device has higher power requirements an external power source will be necessary. Check with the manufacturer of your USB device to determine the exact power requirements.