Software updates are released quarterly. Contact Logicube sales department to purchase a a software update subscription.
How can I obtain specific cellular device model information?
Celluar device model numbers are typically located on a label underneath the device's battery.
Does the cellular device need to be turned on in order to perform an extraction
Yes, the cellular device needs to be turned on in order to extract data. Note: Standard precautions should be taken to prevent phones from acquiring or attempting to acquire a network connection.
What can I do if the cellular device I'm trying to extract from is password protected?
Contact the service provider associated with the cellular device you are trying to extract from. Note: some devices are designed to wipe their contents after a set number of incorrect password entry attempts. Do not attempt to guess the password!
How do I calibrate the CellDEK touch screen?
Please refer to the CellDEK Users' Guide for step-by-step instructions on calibrating the touch screen.
How can I obtain the latest users guide?
The latest version Users Manual (and phone support list) for CellDEK and CellDEK TEK in PDF format can be obtained by contacting our technical support team at support@logicube.com. These documents are available to valid users, please provide the serial number of your CellDEK or CellDEK TEK when requesting.
